While many issues are addressed in this FAQ page, for questions not addressed here, please contact us at: https://support.dragonsteelbooks.com/support/tickets/new Note: this, and any link listed below, will need to be copied and pasted into your browser’s URL bar.

While you can submit a support request through BackerKit, we prefer that you direct your questions to us using the link listed above. Tickets submitted via other channels may delay our response time.

Last updated: February 29, 2024 09:31

Brandon explains our answer to this question in this video: https://www.youtube.com/watch?v=hFP5ieFubsM

Last updated: March 04, 2024 16:54

Please do not wait to contact us! Submit a ticket at this link: https://support.dragonsteelbooks.com/support/tickets/new. Our support team will help you resolve your concern as quickly as possible.

If applicable, please include photos or videos of the damage/defect or other concern.

Last updated: February 29, 2024 09:36

Removing your pledge or changing your payment information are both available to you while the campaign is live. Once your card is charged, no refunds will be processed.

Last updated: February 22, 2024 13:40

The Dragonsteel policy for replacements, housed under our refund policy, (https://www.dragonsteelbooks.com/pages/refund-policy) is in effect for this campaign.

Please reach out to us within two weeks of initial shipment delivery if you have any concerns. We also recommend keeping an eye on the community tab of the campaign for updates related to shipping and replacement deadlines.

Last updated: February 29, 2024 09:37

You’ll receive an email from BackerKit if your payment fails (this may be sent to your spam folder, so keep an eye out there). If you are unable to correct the payment issue within fourteen days, your pledge will still be imported into the pledge manager, where you can reclaim your pledge and correct your payment information.

Last updated: February 28, 2024 10:45

Backers now have the option to complete their pay over time payments early. Here is a step by step process on how to complete your remaining charges:

1) Log in to the BackerKit account used to back the project

2) Select your backer profile image and select “Your Pledges & Surveys”

3) Select “Words of Radiance Leatherbound by Brandon Sanderson” NOTE: Here you can see your pledge level, your total pledge amount, the amount you have paid, your remaining balance, and an option to pay your remaining balance.

4) Select the option to pay your remaining balance and confirm your selection.

Within one business day of your payment being processed, your pledge will be imported into the pledge manager for the campaign and you will be sent your backer survey. If you do not receive your survey, please contact Dragonsteel support: https://support.dragonsteelbooks.com/support/tickets/new

Last updated: May 31, 2024 11:57

Tiers that include the Words of Radiance leatherbound, add-ons, and the New Secret Project Box will ship separately from one another. Below are the estimated timelines for these shipments:

Fulfillment 1 – Fulfillment begins Fall of 2024 Tiers including the Words of Radiance Leatherbound Tiers including the Dragonsteel Prime Hardcover

Fulfillment 2 – Fulfillment begins Fall of 2024 Add-ons

Fulfillment 3 – Fulfillment begins mid 2025 New Secret Project Box

Keep an eye on the community tab for updates as the estimated timelines may shift.

Last updated: February 29, 2024 09:39

Yes! You can change your pledge while the campaign is live. Just select your current tier and click “Edit your pledge.”

Note: This will not make the newly selected tier an add-on. Rather, it will change your pledge from one level to another.

Last updated: February 28, 2024 10:39

Yes! Take a look at the “Add-on” tab of the campaign to find individual items and select “Add to Pledge.” You can also add these items in your backer survey after the campaign ends (while supplies last).

Last updated: February 29, 2024 09:44

Since we do not know how many add-ons each backer may select, they require additional packaging beyond what we can fit in a standard pledge tier shipment. Shipping these items separately allows us to ship pledge tiers at a flat rate.

Last updated: March 04, 2024 16:54

Due to the complexity of these plushies, including them with tier rewards would significantly increase the tier pricing. We determined that it would be best for backers to be able to opt in to that cost, rather than being forced to accept that additional cost.

Last updated: March 04, 2024 16:55

Yes! We will accept late pledges through April 30, 2024. We will not be able to add new backers after that date.

Once the campaign closes, late pledges can be made on the main campaign page by selecting “Late Pledge Here.”

Note: Limited items are subject to availability and may not be available for purchase in the pre-order store.

Last updated: April 30, 2024 08:51

This campaign will be fulfilled in three waves. Number of shipments will vary depending on the pledged tier and any selected add-ons. Keep an eye on the community tab for updates as the estimated timelines may shift.

Below are the estimated timelines for these shipments:

Fulfillment 1 – Fulfillment begins Fall of 2024 Tiers including the Words of Radiance Leatherbound Tiers including the Dragonsteel Prime Hardcover

Fulfillment 2 – Fulfillment begins Fall of 2024 Add-ons

Fulfillment 3 – Fulfillment begins mid 2025 New Secret Project Box

Last updated: March 04, 2024 16:56

Your rewards will be added to our queue for shipping once you have paid in full. They can not be shipped until full payment has been received.

Please note that pledges with incomplete payments will not be eligible for a refund, partial or full.

Last updated: March 04, 2024 16:56

All shipping costs will be determined and charged when completing your backer survey through the pledge manager once the campaign closes.

Note: For pledge rewards, shipping is calculated at a flat rate, as listed in the “Regional Flat Rate Shipping” graphic in our campaign story. For add-ons, shipping is determined by both weight and region.

Last updated: April 18, 2024 10:26

Please update your shipping address immediately through your backer survey. If you encounter any issues with updating your address, please contact our Dragonsteel support team here: https://support.dragonsteelbooks.com/support/tickets/new.

Last updated: February 29, 2024 08:40

You will receive an email from BackerKit just before we lock your address. However, we recommend updating your address immediately in your BackerKit pledge.

If you are unable to update it yourself, please contact us at https://support.dragonsteelbooks.com/support/tickets/new

Last updated: February 28, 2024 11:18

Please enter your current shipping address or the address of a friend or family member who will remain at one location throughout fulfillment. Your address can be updated via your backer survey at any time before your address is locked.

After that point, please contact us at https://support.dragonsteelbooks.com/support/tickets/new to change your address.

Last updated: March 04, 2024 13:29

We are not able to delay our shipments as they are sent out in high volume batches. However, if you are concerned about not being able to receive your shipment, you can update the address to one of a friend, a family member, or other reliable location.

If you are unable to update it yourself, please contact us at https://support.dragonsteelbooks.com/support/tickets/new

Last updated: February 28, 2024 11:26

No. Just as we would advise against drinking crem water, we ask that you do not wait to open these packages. If an item is defective or damaged and we are not notified of the issue within two weeks of initial shipment delivery, it is possible that we will be unable to provide a replacement for that item.

Last updated: March 04, 2024 16:53

We have shipped for many years to fans all over the world. The countries listed are areas where we are comfortable with the pricing and reliability of shipping services. Countries not listed—which we may have shipped to in the past—have been unreliable and have high rates of shipments being damaged, stolen, or lost. If you live in one of these areas, we do not want to risk your valuable books and rewards, and so we cannot in good conscience offer shipping to your country.

Last updated: March 04, 2024 16:53

There are companies who offer mail forwarding services, which might be a solution if you want to receive physical rewards and live in a country we do not ship to. These companies allow you to set up a US address and then forward your shipments to you. We do not endorse or recommend any specific service and cannot take responsibility for any damage to or loss of your rewards after delivery to the shipping address you provide. If any damage has occurred, we must be notified (with included pictures of the damage) within two weeks of delivery to the initial address you provide.

Please be aware that we are not able to offer replacements for missing or lost items or packages if the tracking information shows it as delivered to the mail forwarding company.

Last updated: March 04, 2024 16:54

Dragonsteel is happy to share that we will be able to cover customs and duties payments for our international backers. Your quoted shipping costs will be the final amount you pay, and you should not be charged an additional fee upon package delivery.

Occasionally our shipping documentation is not reviewed by customs agents and they will request that you still pay for customs/duties fees. In this case, do not pay the charge and reach out to the carrier to inquire what information is needed to show that the fee should be billed to Dragonsteel, as this information should appear on the commercial invoice included with the shipment.

If additional documentation is needed, reach out to us https://support.dragonsteelbooks.com/support/tickets/new

We will not be able to offer reimbursement for your customs/duties fees if you elect to pay these charges.

Last updated: March 04, 2024 16:54

With the exception of The Way of Kings Prime (Second Edition) and The Way of Kings signed leatherbound, both available as add-ons, all other items are brand new to this campaign!

Note: The Way of Kings Prime is a new edition but the content within the book has not changed.

Last updated: February 29, 2024 09:50

Our plushie dimensions are approximately 12in x 6in (30.48cm x 15.24cm).

Last updated: March 05, 2024 10:57

We are still receiving samples so the exact dimensions are still pending final approvals, but they will have a length greater than 18in (45.72cm).

Last updated: March 05, 2024 11:18

Signed and numbered Words of Radiance leatherbound books are limited.

All pledges for a Words of Radiance leatherbound will be signed. Only the first volume of the Words of Radiance leatherbound will contain the signature or number, where applicable.

The new secret project premium hardcover and Dragonsteel Prime hardcover will not be signed or numbered.

Last updated: February 28, 2024 11:33

No. Due to the high demands on Brandon’s schedule, personalizations and other customizations will not be available for this campaign.

Last updated: February 28, 2024 11:31

No. The Words of Radiance leatherbounds come pre-numbered, packaged, and sealed. As such, we would have to open numerous packages to be able to find a specific number. Additionally, since numbers were randomized for the Way of Kings campaign (as well as for this campaign), we have no way of tracking previous backers’ numbers.

Last updated: March 04, 2024 16:52

You will receive an email notifying you when digital rewards become available. You can also access your available digital downloads by logging into your backer survey and selecting “Get Your Digital Downloads.”

Please note that the audiobook for the new secret project is only included with the $20 tier and the $650 tiers. Other pledge tiers MUST purchase the audiobook as an add-on ($15 USD) if they would like to receive this reward.

All backers that pledge for the new secret project audiobook will receive an Audible redemption code as well as downloadable files in MP3 and M4B formats.

Last updated: March 05, 2024 18:16

Narration details for this project will be announced in a future update after decisions and negotiations are complete.

Last updated: March 04, 2024 13:28

Digital content will be made available via the BackerKit pledge manager. You will receive an emailed link to login and download your content (which you can also access by logging in to your backer survey). There are three possible methods to gift these digital format books to someone else:

1) Share your download link and your BackerKit login information. We do not recommend this unless you create a specific login used only for this campaign.

2) You can download the DRM-free files yourself and any single-use redemption codes, and then give them to the intended recipient.

3) Gift the cost of the pledge to the intended recipient so they can pledge with their own account.

Last updated: February 29, 2024 13:24

No. However, it will still be available for purchase on other audiobook platforms. You can obtain it through your preferred audiobook provider when it becomes available!

Last updated: March 04, 2024 16:53

No, we are not able to provide audible codes for the other secret project books released as a part of our last crowdfunding campaign. However, they are available for purchase on Audible!

Last updated: April 23, 2024 11:09

The Dragonsteel Prime ebook and audiobook will be released for everyone to enjoy for free. Once available, they will be downloadable from our online store or from your BackerKit account.

Last updated: March 12, 2024 10:52

The BackerKit pledge manager will link one account (and email address) with one shipping address—multiple addresses under the same account are not possible. However, you can use a different email address to back again and send it to a different shipping address.

If you have more questions, please reach out to us at https://support.dragonsteelbooks.com/support/tickets/new

Last updated: February 28, 2024 11:35

All books, ebooks, and audiobooks related to this campaign are only available in English.

Last updated: February 28, 2024 11:38

The leather for both books is the same color. However, the foiling on the books can change the way the eye perceives the leather.

Last updated: February 28, 2024 11:38

As for the leatherbound books, we have looked into animal-friendly options, but haven’t yet found a good way to offer our books with these options. We intend to continue to search for a solution for those fans looking for this option. Unfortunately, availability of this will be some years away.

However, our new secret project, Dragonsteel Prime, and The Way of Kings Prime (2nd edition) are animal friendly. They are bound in soft-touch faux leather!

Last updated: March 05, 2024 13:41

All of our leatherbound books are printed here in the U.S. at American Print & Bindery.

Last updated: February 21, 2024 08:57

This leatherbound edition will become available for purchase on our online store only after fulfillment of all leatherbound pledge rewards. Please be aware, however, that once all signed copies are sold, only unsigned copies may be available for purchase.

Last updated: February 29, 2024 13:28

We work diligently to restock our shelves as often as possible. Our store FAQ breaks down policies regarding item availability, leatherbound titles, and more (https://support.dragonsteelbooks.com/support/solutions/).

Last updated: February 29, 2024 13:29

The Dragonsteel backer pin included in the Backer Pack is currently the only exclusive item to this campaign. Decisions about other item availability and pricing will be made after fulfillment is complete.

Last updated: March 04, 2024 16:56

Our last campaign was a historic undertaking! However, this is not a subscription box style campaign. Orders will ship in up to three shipments depending on your pledge tier and add-ons.

Last updated: March 04, 2024 16:55